Our privacy policy
At FMS Engineering, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you interact with our website or services. We encourage you to read it carefully to understand our practices.
Information we collect
Personal details
We may collect personal information such as your name, phone number, email address, business name, site or job location, and details about the work or services you require.
Website usage
We may also collect basic website usage information like page visits or general visitor data through website analytics or cookies. This helps us improve our website's performance and content.
How we use your information
To provide services
We use the information we collect to respond to your enquiries, provide accurate quotes, and arrange jobs and site visits. This allows us to communicate effectively with you about your welding and fabrication needs, from breakdowns to maintenance and custom fabrication.
For internal purposes
Your information helps us maintain records of customer communication and work carried out, ensuring we provide consistent and high-quality service. We also use this data to continuously improve our services and enhance your experience on our website.
Information sharing and security
Sharing your information
FMS Engineering does not share customer information with other businesses or people for marketing or any unrelated purposes. Your data is used solely for the provision of our services and internal operations.
Keeping your data secure
We take reasonable steps to keep customer information secure and private. This includes limiting access, using secure devices, password-protected accounts, and storing details safely. We aim to protect information from unauthorised access, loss, misuse, or disclosure.